Every comment on your posts, in one inbox
Schedulin pulls comments from your Facebook, Instagram, and Threads posts into one shared inbox. Reply, hide, or delete them, assign them to a teammate, and mark them done — so nothing goes unanswered.
What is the Schedulin social inbox?
The social inbox — Community in the sidebar — collects comments left on your Facebook, Instagram, and Threads posts into one list. You can reply, hide, or delete comments without opening each app, and your whole workspace shares the same inbox.
It handles comments only, not direct messages or mentions. Each comment has a read/unread state, a triage status (Open, Done, or Archived), and an optional assignee, so teams can split the work.
What can you do with Social Inbox?
One comment inbox
Comments from your connected Facebook Pages, Instagram accounts, and Threads profiles land in one place, each with its platform badge.
Reply from the inbox
Answer any comment without leaving Schedulin. Replies post to the network as your account.
Triage & assign
Mark comments read or unread, set them Open, Done, or Archived, and assign them to a teammate.
Moderate
Hide or delete unwanted comments where the network allows it, straight from the inbox.
Saved replies & AI
Insert a saved reply in one click, or ask AI to suggest a response to the comment.
Filter & search
Filter by platform, unread, status, and date, and search comment text and author names.
How do you get started with Social Inbox?
Connect your accounts
Link your Facebook, Instagram, and Threads accounts and comments start arriving.
Triage in one place
Filter to what's unread or open, and assign comments across your team.
Reply fast
Respond directly — with saved replies or an AI suggestion for the questions you get over and over.
How does the social inbox work?
The inbox mirrors comments from your connected accounts into Schedulin, then gives your team tools to work through them.
How comments arrive
Facebook and Threads send new comments to Schedulin by webhook as they're posted. Instagram comments arrive by webhook too, with a backup check that runs every 15 minutes for a post's first day, then less often until the post is 90 days old.
Triage workflow
Opening a comment marks it read, and you can mark it unread again. Set each comment to Open, Done, or Archived, and update up to 100 comments at once with bulk actions.
Assignments
Assign a comment to anyone in your workspace, or unassign it, so everyone knows who's handling what.
Replying
Replies can be up to 1,000 characters. Your first three saved replies appear as quick chips in the reply box, and Suggest reply drafts an answer with AI for you to edit.
Filters and search
Switch between All, Facebook, Instagram, and Threads, show unread only, filter by status, by comments from others versus your own, and by date range, and search message text and author names.
Deleted comments
When you delete a comment, it's removed from the network and kept in Schedulin marked as removed, so your team still has a record of what happened.
What can you do with comments on each network?
| Action | Threads | ||
|---|---|---|---|
| Reply from the inbox | Yes | Yes | Yes |
| Hide and unhide | Yes | Yes | Yes |
| Delete | Yes | Yes | No |
| Like | Yes | No | No |
| How comments arrive | Webhook | Webhook plus scheduled checks | Webhook |
The inbox covers comments on your posts. Direct messages and mentions aren't included.
Built to save you time
Never miss a comment
When every comment lands in one inbox, questions stop slipping through the cracks across three apps.
Reply in seconds
Saved replies and AI suggestions turn repetitive questions into quick answers, so engagement doesn't eat your whole day.
Build a real community
Consistent, timely responses are how followers become fans. A shared inbox makes that sustainable for a team.
Social Inbox FAQ
What shows up in the social inbox?
Comments on your posts from connected Facebook Pages, Instagram accounts, and Threads profiles, aggregated into one inbox with a platform badge on each comment.
Does the social inbox include DMs or mentions?
No. The inbox handles comments on your posts only. Direct messages and mentions aren't pulled in.
Can I reply from within Schedulin?
Yes. Reply to comments on Facebook, Instagram, and Threads from the inbox, with replies of up to 1,000 characters. Saved replies and AI suggestions help with repetitive questions.
Can I hide or delete comments?
Yes. Hide or unhide comments on Facebook, Instagram, and Threads, and delete comments on Facebook and Instagram. You can also like comments on Facebook.
Can I assign comments to teammates?
Yes. Assign any comment to a member of your workspace, then track it as Open, Done, or Archived.
How quickly do new comments appear?
Facebook, Threads, and Instagram notify Schedulin by webhook when comments are posted, and Instagram posts are also checked on a schedule — every 15 minutes during a post's first day — as a backup. Refresh the inbox to see the latest.
Can my whole team use the inbox?
Yes. The inbox belongs to the workspace, so your team can divide the work with assignments and statuses instead of duplicating replies.
Try social inbox free for 7 days
Then from $5/mo. Cancel any time, in one click.